Helpful and clear
Because many Little Bits items are curated, personalized, or prepared as gifts, our policy is simple and transparent.
Due to the nature of hand-curated gift bags, kits, and personalized items, all sales are final unless an item arrives damaged, incorrect, or there is a fulfillment issue we need to make right.
If something arrives damaged, take photos of the item and packaging and contact us within 48 hours of delivery. We will review the photos and work with you on a resolution.
If we accidentally send the wrong item, contact us right away. We will help correct the issue at no additional cost.
If tracking shows delivered but the package is missing, check with neighbors and your local post office first. If it is still missing, contact us and we will help with next steps.
Non-personalized orders may be cancelled before shipping. Personalized or custom orders cannot be cancelled once production has started.
Send us the order details and photos if needed. We will help as quickly as we can.
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